home warranty of america class action lawsuit

Posted on January 1th, 2011 by Admin

Their contractor was definitely sketchy. AHS had us find our own contractor to diagnose the other, unfixed leak and said to have the contractor call in. Problem is of course the call wait times are over 30 minutes and the contractor wasn't going to wait on hold that long. I waited and AHS refused to discuss policy coverage on the repair since I wasn't the contractor. AHS refuses to make outbound calls to customers or contractors except if you request a supervisor, then you get a call back within 24 hours with more platitudes, but no actual resolution. Really disappointing. I am buying a 100 year old home with a 50 year old furnace that, while still chugging away, I've researched to find it is incredibly difficult and expensive to get parts for. It will likely need to be replaced within a few years and would certainly save on home heating costs to replace it sooner rather than later. I was going to rely on a home warranty to help with this, but after reading a bunch of articles online, I found this one on Angie's list, which saved the day AGAIN. Discovering that home warranties don't cover replacement costs may change whether I actually buy this house. Thank you, Angie's List, for your research and listings!We were recently contacted by one, they wanted to know if we would be interested in doing some of their work in our area, we took a look at their contractor agreement, let me tell you this, what they wanted for us would have done two things if we had accepted their proposed rates / their work.

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Posted on January 1st, 2011 by Admin

" so I spoke to someone who said she was a supervisor said I could call and talk directly to her so we can get this matter resolved.

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home warranty of america class action lawsuit

“ I called 2 10 back and they stated "ma'am we have 1,000's of claims to review" So, basically they take your money, but clearly don't the adequate resources or staff to resolve issues in a timely manner or just do the right human thing!This is a bad business model and what a poor way to treat paying customers. ”